What's happening to LTTStore?
Starting April 30th, 2025, LTTStore.com will be split into two regional sites:. In time, this change will equip us to improve on all aspects of the customer experience.
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LTTStore US & Global Sites
Starting April 30th, 2025, LTTStore.com will be split into two regional sites; one for US customers and the other serving the rest of the world. Here's what you need to know.
Why is LTTStore.com being split into two sites?
Starting April 30th, 2025, LTTStore.com will be split into two regional sites. LTTStore.com will remain to exclusively serve our customers based in the United States, with all pricing remaining in USD, while global.lttstore.com will serve our Canadia
How do I know what version of lttstore I’m on?
When navigating to LTTStore.com, you will be automatically redirected to the site that matches your region. Please note that if you are hiding the location of your device, such as via a VPN, you may be redirected to the wrong site. Should this occur,
As a customer in the US, should I be expecting to get a bill for additional tariffs or duties?
No. LTTStore.com will deal with the import process into the US and one of the reasons for splitting up the store fronts is so that we can build the cost of duties and tariffs into the product price. As usual, state and local taxes will be calculated
I have an existing order on backorder or in-transit from LTTStore.com, but I live outside of the US. What will happen to my order?
Orders placed prior to the launch of global.lttstore.com will be unaffected, and there is no action required from you.
How do I switch from LTTStore.com to global.lttstore.com or vice versa?
When navigating to LTTStore.com, in most cases you will be automatically navigated to the site that is relevant to your region. To switch regions, select your preferred region in the “Region” drop-down menu at the footer of LTTStore.com.
I’m attempting to place an order but I don’t see my country listed as an option. What should I do?
The US version of LTTStore.com can now only ship to the United States, including all territories (such as Puerto Rico) and US armed forces addresses. If you wish to ship to a location outside the US, you MUST navigate to global.lttstore.com.Please no
I live outside the US but want to send a gift to a friend/family member in the US, or vice versa. What should I do?
If you reside outside the US but want to ship your order within the US, you should place an order on the US version of LTTStore.com. If you live in the US but want to ship outside of the US, you should do the reverse of this and place an order on glo
I had an account on LTTStore.com but plan to use global.lttstore.com moving forward. Do I need to make a new account?
Where possible, we will move all accounts from LTTStore.com to global.lttstore.com when their default shipping address was based outside of the United States. If that describes you, you do not need to create a new account. Please note that account mi
How can I view my order history from prior to the launch of global.lttstore.com?
You can register an account on the US version of LTTStore.com to view your prior order history, even if you do not reside in the United States. Please note that if you had an existing account and its default address was outside of the US, you may nee
Will this affect the way that LTTStore holds my personal data?
Your personal data, such as shipping addresses associated with past orders from prior to the launch of global.lttstore.com, will remain on the US version of LTTStore.com even if you do not reside in the United States. However, LTTStore will continue
What will happen to gift cards on LTTStore?
If you live in the United States, your existing gift card(s) remain usable as before. If you live elsewhere in the world, your gift card(s) will be moved to global.lttstore.com and the amount will be adjusted to reflect the current USD/CAD exchange r
Can I have an account on both the global and US versions of lttstore?
Yes.
Where will LTTStore orders be fulfilled from after the launch of global.lttstore.com?
All orders will continue to be fulfilled from Canada, regardless of destination. We will provide an update should this change.
How will pricing change as a result of the launch of global.lttstore.com?
Pricing on global.lttstore.com is expected to remain similar to how it was prior to launch for most products after converting to Canadian dollars. To be clear, this isn’t an exact science, but this is our goal generally-speaking. With changing import
How do I submit a warranty claim after the launch of global.lttstore.com?
The warranty claims process is unchanged. Please contact support in the event that you require warranty services. For faster service, please provide proof of purchase/your order number (if still available), a photo/video demonstrating your issue, and
How will this change affect product availability? What happens if a product is in stock on one site but not the other?
LTTStore.com and global.lttstore.com will maintain separate inventory counts for all products. Unfortunately, if a product is listed as in-stock on global.lttstore.com but not on LTTStore.com, or vice versa, it may not be shipped out-of-region and ou
I have a question that is not answered in this FAQ.
We ask that you carefully review the FAQ prior to contacting us, as we may be experiencing a high volume of questions and you may have missed the information that you are looking for. However, our customer support team will be happy to answer any que