I’m tracking my order and I haven't seen a new tracking event in a few days. Is my order lost/delayed?Updated 5 hours ago
If you do not live in the United States, please reference this Help Center article on our global store. The following information would not apply to you.
Shipment tracking works by providing an update each time that your package is scanned at a given milestone in the shipping process. Tracking can only tell you the last place that your package was scanned. It cannot necessarily tell you where it is right at this moment, however. So if your package was scanned in a given city two days ago, it may be awaiting transportation to the next location, or it may already be on its way there.
Within the US, you may see 1-3 days pass in-between tracking events in some cases. For US orders in particular, small delays may occur between when we ship your parcel and when it gets handed off to its final courier, as the package must be transferred to the United States before this can occur.
There are two situations where you should contact us:
Your order has not had new tracking activity for a period of 1 week. There may be delays outside of our control impacting your order, but if so we will do our best to advise you of when you can expect more movement to occur.
Transit time has significantly exceeded the estimated timeframe that was quoted to you during the checkout process.