Shipping

Topics relating to the shipment of your LTT Store products

To what countries does lttstore.com ship?

You are currently on the US-version of lttstore, which only ships to the United States. For information pertaining to shipping elsewhere in the world, please navigate to our global store help center here.

What company(s) will ship my order?

All lttstore.com orders are shipped through Wizmo, a service which allows us to offer the most competitive shipping rates possible. Wizmo picks up your order from our warehouse in Richmond, BC, Canada, and then forwards it to another courier. Exactly

Do you offer expedited shipping?

Our shipping options are limited strictly to what is offered to you during the checkout process. Unfortunately our support team is not able to offer you alternative options. Sorry about that!

I placed an order with the wrong address. How can I fix it?

Please contact us right away to request an address change and we will be happy to accommodate you if it is possible to do so. If your order has not yet been shipped, it should generally be possible to have your order's address edited. Note: in order

My order has been returned-to-sender. What should I do?

Sorry to hear that! Unfortunately, once this occurs it is generally not possible to redirect the package back to you. Please contact us as soon as you can. We will help diagnose why your order was returned (if possible), and you will be given the opp

I’m tracking my order and I haven't seen a new tracking event in a few days. Is my order lost/delayed?

If you do not live in the United States, please reference this Help Center article on our global store. The following information would not apply to you. Shipment tracking works by providing an update each time that your package is scanned at a given

My order tracking says my package is in a city/country it shouldn’t be. What's going on?

With the way the shipping industry operates, it is sometimes better or necessary to route a package through a city or country other than the intended destination first, even if it is less direct. If your package still has not arrived past the estimat

My order looks like it hasn't shipped yet. What's going on?

If you have received a shipping confirmation, your order has been shipped or will be shipped within the next 24 hours. Your order must be picked up by our shipping partner, Wizmo, and they will then transfer it to another courier (exactly which one w

I live near LTT’s headquarters. Can I come pick up my order?

Sorry, our headquarters are closed to the public so we’re not able to offer a local pick-up option. However, you may get opportunities for in-person buying in the future, such as at WHALE LAN, pop-up events, and other things like that. We may conside

Do you offer free shipping?

Free shipping is not offered on a regular basis. However, in the past we have offered limited-time promotions that have included free shipping. These types of events are usually announced in LTT content or through our other social media. Keep an eye

What determines the price/speed of the shipping methods you offer?

Due to our status as a low-volume retailer, our options are limited as far as what type of shipping services we can offer and how we can price them. In general, the option(s) you are seeing are a balance of the fastest, most reliable, and most reason

Does lttstore.com support the use of third-party forwarding services?

Freight forwarding is not an officially-supported shipping method on lttstore.com and is not recommended in most cases. Customers who choose to make use of freight-forwarding services must do so at their own risk. If you choose to address your order

Where does lttstore.com ship from?

All lttstore.com orders are shipped from our warehouse in Richmond, BC, Canada. At this time, lttstore.com only operates one warehouse, and we have not announced any plans to open more, though this could happen in the future.

My order has been marked as delivered, but I haven’t received it yet. What should I do?

As a first step, we recommend that you get in direct contact with the couriers responsible for the final delivery (usually your local post office). This can be the fastest way to have your order located and properly delivered, as any additional infor

Can I have orders shipped to hotels or vacation accommodations?

While it may be tempting to have orders shipped to locations in the US/Canada so you can take advantage of lower shipping rates, we recommend against having orders shipped to locations where you will only have a limited amount of time available to re

I’m getting an error message, “This order can’t be shipped to the address you entered. Review your address to ensure that all fields have been entered correctly and try again.” Does this store not ship to my country anymore?

The most common cause of this error message is the total weight of the cart exceeding the set limit. Shipments to certain regions are weight-limited, so we can only ship a certain quantity of products to your location in a single shipment. In order t