Backpack

All about the LTT Store backpack!

One or more of the carabiner zipper pulls on my backpack is misaligned or has snapped off completely. How can I get this fixed?

We're very sorry to hear that your LTT Backpack's carabiner zipper pulls have failed!We are aware that the carabiner zipper pulls on the LTT Backpack have a common failure point that often leads to them breaking. A user-serviceable replacement kit is

My backpack doesn't stand upright like in the product photos. Is this normal?

Yes. While your backpack will stand upright at first, over time it is normal for the backpack to become less rigid in its shape and this may cause it to not stand up perfectly straight. Given a long enough period of time you may have to lean your bac

Are there replacement parts available for my backpack?

Yes! If one of the parts in the below list has failed for any reason, please contact us and we'll be happy to set you up with a replacement part.

What are the terms of my backpack's Limited Lifetime Warranty? How do I submit a claim?

The full warranty terms for your backpack can be found on its product page. Click here and then click on "Warranty" to view the terms. To submit a claim, contact us and describe the issue that you are having in as much detail as possible. At the supp

I’m thinking about getting the backpack, but I’m unsure if my laptop will fit. Are you able to confirm if it will?

The maximum size for a laptop in the LTT backpack's largest sleeve is (in inches) 11.25" x 15.5" x 1.25". If your laptop exceeds this size, we cannot guarantee that it will fit. Even if it squeezes in, the additional stress may cause premature wear o

An item I was storing in my backpack has been stained orange. How can I fix this?

Color transfer is typically caused by the presence of moisture in your backpack's microsuede device sleeves.

Some moisture has gotten into my backpack. Is this normal?

Yes. Your backpack is "water resistant" but it is not "water proof," meaning that moisture in sufficient quantities can still seep through. If you get stuck in a rain storm or any similar conditions, make sure you check for any seepage and dry your b