NOTE: The information shown here is NOT EXHAUSTIVE and should not be construed as legal/financial advice. Regulations differ significantly from country to country. Please contact your local customs office for more information.
Most US orders are shipped in such a way that we're able to handle the import process and cover any additional duties that may apply. For a small minority of orders, we may be required to ship using a traditional shipping method, such as postal mail
Update 8/14/2025: Effective immediately, we will no longer offer VAT refunds for orders which were placed more than 6 months in the past, as it becomes impossible to access detailed delivery records for such orders. Update 8/31/2023: added additional
We are legally required to declare your package’s value honestly. To do otherwise may potentially expose our store to significant legal risks. Please do not ask our support staff to falsify the declared value of your order to avoid/reduce customs cha
At the time that you placed your order, you should have received an order confirmation email. This email contains a summary of your entire purchase, and itemizes the cost of each item as well as shipping and tax. Thus, it inherently qualifies as an i
Your order has been addressed to a location where we are legally required to collect and remit sales tax (sometimes referred to as VAT, GST, as well as other terms depending on where you live). Sales tax calculations are always performed using your o