Policies, procedures, and common issues.
Occasionally, we offer some products on a backorder/pre-sale basis. These items are noted as such in their descriptions, along with an expected ship date. Orders that contain one or more of these items will be held in their entirety until all items a
You can request a stock notification by selecting “email when available” on the page of the item you are interested in. This is the best way to stay informed on when the product you're after comes back. If an item is discontinued, the page will read
Please contact us right away if you need to cancel or modify your order. If canceled successfully, you will receive a full refund to your original payment method. If the order is edited and its value increases, we will send you an email invoice to pa
Thanks for your interest! We want to take all necessary time to ensure that we are building the best-possible products, so we typically do not announce release dates in advance. For highly-anticipated products, we may add a mechanism to sign up for a
Our full return & exchange policy can be found here in the "Info" section at the bottom of this page. In short, returns and exchanges are allowed for up to 30 days, starting when your order is delivered. Returned goods must be in identical condition
Sorry to hear that! While we strive to prevent this as much as possible, inevitably a small number of orders will be shipped with errors such as this. Please contact us and we will be happy to make this right for you. This may include a refund or a f
A few minutes after sending your email, you should have received an automated message confirming that we have received it. If you did not receive such a message, your email likely has not been received by our in our helpdesk software. It may have bee
Unfortunately we cannot support multiple currencies on our store yet. While we’d like to be able to do this in the future, for now the most feasible option is to limit our store experience to just one currency. Even though we’re Canadian, USD is much
Unfortunately the LTTStore customer support team can’t put you in touch with Linus or any other on-video personality.
Thanks for your feedback! We do ask that you keep your contact with our support team related to the store as much as you can. However, if you want to share feedback feel free to tweet @LinusTech or post on our forums over at linustechtips.com so that
LTTStore support only provides help with lttstore.com related issues. If you need help with a tech problem, we'd recommend that you make a post on our forum, or join our discord! Our super friendly community would be happy to help.
Our support staff isn’t able to grant these types of requests. However, we sometimes give away components and whole systems in a variety of different contests, promotions, etc. so keep an eye out for those!
We’d love to be able to grant this type of request but unfortunately, the amount of requests that we receive for this type of thing makes this unsustainable. Sorry about that!. Sometimes we will sell limited-edition products that come pre-signed by L
We're sorry to hear that your order arrived with missing item(s). If your item(s) were labeled with "B/O" on the included packing slip, this means that we were unable to include that item in your package due to lack of stock. This is extremely rare,
Self service return requests are only available for users in Canada and the United States. Users outside of those countries will have to contact support using the support form in the footer to request a return. Click the profile icon in the store's n
Unfortunately, we do not currently offer any demographic-based discounts (i.e., military, student, senior, etc). Sorry about that!
Unfortunately, our store does not currently support the use of multiple credit/debit cards to pay for a single order at the time of purchase. However, you may use an unlimited number of gift cards as payment until the order's total value has been met
Yes. If you have already completed your purchase, you may contact us to have your order modified. We may be required to remove and refund the non-preorder products, at which point you would then be able to order them separately. If you have not alrea
At this time, the only way to have additional products added to an order is by contacting us. If you are wanting to order more merchandise to be added to a pre-existing order, we recommend doing so as soon as possible with confirmation of the specifi